SHIPPING + RETURNS

SHIPPING

Posh & Sass ships to all 50 states, APO/FPO addresses, U.S. territories and possessions as well as Canada and Mexico.

UNITED STATES, APO/FPO/, U.S. TERRITORIES & POSSESSIONS
• $6.00 Flat Rate Shipping for orders of $74.99 or less.
• FREE Shipping for orders of $75 or more (exclusive of any taxes and shipping).

Standard service is provided via the United States Postal Service. You will receive a shipping confirmation email with tracking information when your order leaves the warehouse.

CANADA & MEXICO
• $12.00 Flat Rate Shipping.

Please note that your shipping rate is exclusive of any additional custom fees and/or independent carrier charges. We can’t anticipate these costs and will not be able to reimburse you for any additional fees incurred. Before placing your order, please contact your local customs office, to find out what types of fees you can expect.


FOR ALL ORDERS, REGARDLESS OF DESTINATION

• All deliveries are pending approval and merchandise availability.
• Orders are processed Monday-Friday.
• We do not ship Saturdays, Sundays, or holidays.
• Watch for an email from us after placing order. We may need additional information to process your order.
• We cannot ship to P.O. Box addresses
• Posh & Sass is not responsible for lost or stolen packages.


RETURNS
We hope you love what you've ordered, but we know that sometimes things don’t work out. If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 of delivery.

Please refer to the following instructions and exceptions:
• Please initiate your return within 30 days of receipt.
• If you want to exchange your items for a different size or color, we recommend processing the new purchase quickly as items do sell out.
• Damaged or missing items? Please contact Customer Service for assistance upon receipt of your order.

In addition:
• Returned items must have tags still on and be returned in original packaging.
• Returned items must be unworn and have no visible signs of use.
• Final Sale items cannot be returned or exchanged.

To initiate your return:
1) Log into your Customer Account, find the order you wish to return and click the Return Items link.
2) Next, specify the Qty To Return, Return Reason, and Return Action. You will also have the option to leave a comment.
3) After submitting the Return Request, you will see the Return Instructions and receive a confirmation email.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Return Shipping Fees:
• Damaged items or items received in the wrong color or size can be returned at no cost to you.
• For items being returned due to an exchange for a different color or size, or for items being returned for a refund, the cost of shipping will be deducted from the amount of your refund.

If you have any questions regarding our returns policies or need help with a return or exchanged please contact Customer Service.